Find what matters.
Features, profiles and customer stories shaped around the detail that makes a subject useful, credible or worth reading.
Writing · Editing · Marketing Communications
A writer, editor and communications professional whose work spans magazine publishing, brand storytelling, software, clinical technology and thought leadership.
Explore selected work ↓The through-line
Features, profiles and customer stories shaped around the detail that makes a subject useful, credible or worth reading.
Products, launches and business goals translated into language that connects the underlying value to a real audience.
Software, healthcare and specialized subjects explained without stripping away the ideas that make them meaningful.
Selected work
Textbook chapter for the 40th Anniversary of the Moyer’s Symposium. This chapter is a digest of the innovations the orthodontic profession has taken on during the last 40 years, and makes predictions on how clinicians might employ emerging technologies over the next 40 years.
The chapter moves well beyond product description. It connects digital imaging, practice-management systems, cloud computing, 3D printing, machine-to-machine communication, nanotechnology and emerging interfaces into a single account of how technology was changing orthodontic practice.
Its value as a portfolio sample is not that every prediction must age perfectly. It shows the harder skill: research a specialized field, organize a large body of technical material, explain it to a professional audience and reason forward from what is already known.
Read the chapter ↗Marketing, campaigns & product communication
At Dolphin, Lisa wrote across the marketing ecosystem: direct mail, product launches, trade-show campaigns, customer communications and email. The recurring job was to understand sophisticated software well enough to connect it to a practical reason for the audience to care.
A technical infrastructure concept reduced to a human question, then connected to mobility, flexibility, security and simpler practice operations.
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Playful event copy tied directly to the product’s ability to keep a practice accessible while away from the office.
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A concise audience-first introduction to a new set of orthodontic-pediatric features.
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Email campaigns
Dolphin Blue positioned around the needs of a very specific audience: practice management, imaging and patient engagement from a browser.
View email copy ↗ PRODUCT CAMPAIGN · 2023Starts with the friction of jumping between systems, then turns integration, one database and one support relationship into the value proposition.
View email copy ↗ DIGITAL WORKFLOW · 2023Online scheduling, forms and follow-up tools explained from the patient’s experience rather than as a feature inventory.
View email copy ↗Customer & service communication
Clear communication also matters when a customer needs operational information rather than a sales pitch.
“We were marketing sophisticated technical products to a largely non-technical audience, and Lisa was especially skilled at bridging that gap with content that was both accessible and compelling.”
Michael Quick
Information Technology Operations Manager
Dolphin Imaging & Management Solutions
Lisa joined Dolphin Imaging & Management Solutions in 2006 as a staff writer. By 2010, Dolphin described her as managing the marketing team while continuing to handle its writing and editing.
The communications work was unusually broad: customer stories, product launches, newsletters, partner marketing and campaign strategy on one side; 3D craniofacial imaging, clinical workflow and practice-management software on the other.
That combination is the useful part of the story. The job was not simply to make technical language friendlier. It was to understand enough of the subject, customer and business goal to know what mattered, then decide how the message should work.
A career across subjects
Magazine features, product coverage, interviews, beauty, fashion, skincare and health-related subjects.
Product communication, customer stories, campaigns, launches, newsletters, direct mail, social content and industry collaboration.
Long-form technical synthesis and professional publishing across digital imaging, software, cloud computing, 3D printing and the evolution of orthodontic practice.
The medium and industry change. The editorial method remains surprisingly consistent.
Positioning
Learn the subject. Find the story. Make the message useful.
The portfolio spans magazine publishing, journalism, marketing communications and technical thought leadership. The range is not a side note; it is the working method.
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